SaaS Operations Executive · Toronto
I build operating systems that scale, teams that perform, and customer organizations that turn strategy into measurable execution — across SaaS, data, AI, and global markets.
About
“I don’t just manage operations — I architect the systems that let businesses grow without breaking.”
I am a growth-focused SaaS executive with more than 13 years helping build a data analytics business from early commercialization through global scale, restructuring, profitability, and acquisition.
My experience spans North American operations, Global Professional Services, Support, customer lifecycle design, commercial planning, sales engineering, product feedback, board reporting, and AI-enabled operations. I work best where customer reality, technology, people, and financial discipline need to come together around one operating plan.
My edge is the combination of an engineering foundation, an executive MBA, and the hands-on instincts of someone who has repeatedly learned the work, built the function, hired the team, and created the operating rhythm.
I also speak on practical AI adoption, semantic consistency, data governance, and the business context organizations need before analytics and AI can create trustworthy value.
What I Do
I work across commercial, customer, operational, product, and people systems — especially where growth requires sharper execution rather than more organizational complexity.
I identify where AI can create genuine operating leverage, then connect the business case to trusted data, usable workflows, adoption, and measurable outcomes. My work spans knowledge assistants, support enablement, workflow automation, and customer-facing AI features shaped by real use cases.
I build operating models, cross-functional rhythms, and accountability systems that help SaaS businesses scale with control. My experience includes international expansion, fixed-cost restructuring, agency models, pricing and packaging input, and post-acquisition operating continuity.
I architect the customer journey from discovery and onboarding through implementation, adoption, support, escalation, renewal, expansion, and responsible offboarding — with clear ownership and strong connections between customer evidence and product decisions.
Years of implementing analytics environments have shown me that data quality alone is not enough. I focus on semantic consistency, ownership, metadata, lineage, governance, and the decision context that makes data — and AI — trustworthy and useful.
I contribute to annual planning, monthly performance and variance reporting, cost analysis, pricing, operating priorities, and corrective action. I have worked alongside founders, shareholders, and executive teams through growth, reset, profitability, and acquisition.
I have hired, developed, and led teams across Canada, France, the United States, and India. My management system combines structured onboarding, direct feedback, visible priorities, immediate blocker escalation, autonomy, and genuine advocacy for employee progression.
On Stage & On the Record
Select a conversation to watch. Each discussion is grounded in practical operating experience across AI readiness, data governance, customer operations, and SaaS growth.
A practical conversation on simplifying fragmented data environments, creating reliable foundations, and connecting AI investment to the decisions a business actually needs to make.
Open on YouTube ↗Experience
A career shaped by learning the work firsthand, turning it into a function, and then connecting that function to company-level growth, customer, product, and financial priorities.
Lead the North American operating plan across Sales and Account Management, Marketing, Support, customer operations, agencies, and Global Professional Services. Build regional ARR and customer plans, run forecasting and performance reviews, manage Canadian operating costs, and contribute to company planning, product priorities, board reporting, and AI-enabled operations.
Built and led Professional Services as a revenue-generating delivery function, a technical commercial capability, and a structured voice-of-customer channel into Product and Engineering. Owned team design, performance, capacity, project scoping, delivery standards, revenue targets, and customer outcomes across multiple geographies.
Formalized global Services and Support capabilities through packaged offerings, business plans, hiring, service levels, quality controls, escalation practices, implementation standards, revenue planning, and team-development routines.
Joined before full commercialization and handled much of the journey after a lead arrived: discovery, demonstrations, requirements, solution design, onboarding, implementation, support, and product feedback. Relocated to Phoenix in 2015 to help establish the first US operating presence and support the North American Sales organization through technical and customer leadership.
Worked on credit-card call-centre software supporting risk and fraud analysis for a major North American bank. Built the engineering discipline, systems thinking, and stakeholder-translation foundation that still shapes how I approach operations, data, and technology.
Credentials
An educational path designed around the same bridge that defines my career: technology, international business, and executive decision-making.
Connect
I enjoy conversations with founders, operators, investors, and data leaders working through growth, customer, operating-model, and AI-adoption challenges — as well as speaking and advisory opportunities.