NEVE

VP Operations  ·  Toronto, ON

Shree
Neve

I build operations that scale, teams that perform, and businesses that grow. 12+ years turning ambitious SaaS companies into category leaders across North America, Europe, and APAC.

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12+
Years in SaaS
400+
Projects Delivered
4
Continents Led
AI & Automation✦SaaS Operations✦Customer Success✦Revenue Growth✦Global Team Leadership✦Post-Acquisition Leadership✦Executive Strategy✦AI & Automation✦SaaS Operations✦Customer Success✦Revenue Growth✦Global Team Leadership✦Post-Acquisition Leadership✦Executive Strategy✦

About

The
Operator.

Shree Neve

"I don't just manage operations — I architect the systems that let businesses grow without breaking."

I'm a growth-focused executive with 12+ years building and scaling customer-facing and operational organizations. I've played a defining role in growing a SaaS business from inception through multi-million dollar ARR — leading regional expansion across North America, Europe, and APAC, and navigating a successful acquisition as a core member of the executive team.

My edge is rare: the technical depth of an engineer, the strategic vision of an MBA, and the hands-on instincts of someone who has built teams, processes, and playbooks entirely from scratch — across four continents and multiple business functions.

I partner with founders, investors, and executive teams who need an operator that can translate vision into execution — and keep it running at scale.

01AI & Automation in Operations→
02Scaling SaaS Businesses→
03Customer Success & Retention→

What I Do

Core
Expertise.

⚡
AI & Operations Automation

I sit at the intersection of operations and technology — identifying where AI creates genuine leverage and building the systems to deliver it. From intelligent support infrastructure and knowledge automation to AI-driven operational workflows, I translate AI strategy into measurable outcomes. I work closely with product teams to ground AI initiatives in real customer use cases, ensuring what gets built actually gets used.

AI Strategy Workflow Automation Knowledge Systems Product Collaboration Process Efficiency
📈
Scaling SaaS Businesses

I've built GTM motions from scratch, set up foreign entities, and unified siloed business functions under a single operating vision — across multiple regions and time zones. I design the processes, SOPs, and accountability structures that let organizations scale without losing control. I've operated through early stage, hyper-growth, and post-acquisition phases, and know how each demands a different playbook.

GTM Strategy Revenue Operations SOP Design Post-Acquisition Ops Global Expansion
🎯
Customer Success & Retention

I architect the entire customer journey — from procurement and onboarding through renewal, expansion, and offboarding. I build the teams, playbooks, and operational systems that turn customers into long-term partners. My approach combines relationship depth with operational rigour: clear ownership, proactive touchpoints, and escalation processes that resolve issues before they become churn.

Customer Lifecycle Onboarding Design Churn Reduction Expansion Revenue CS Team Building

Experience

The
Journey.

2023Present
VP Operations, North America
SaaS · Data Analytics · Toronto, ON

Leading end-to-end North American operations spanning Sales, Support, Implementation, and Customer Success. Responsible for designing and scaling the operating model, establishing cross-functional standards, and aligning regional teams to company-wide growth objectives. Active participant in board-level strategy including a successful acquisition process. Spearheading the company's AI vision — identifying operational bottlenecks where AI creates leverage, and guiding the development of AI product features grounded in real customer use cases.

2017Present
VP Professional Services, Global
SaaS · Data Analytics · Toronto / Paris / Mumbai / Phoenix

Built and scaled a global professional services organization across four countries — managing a team of Data Analyst Managers and a network of consulting partners. Full P&L ownership: KPIs, performance management, project scoping, budgeting, and revenue targets. Delivered an average of 100 client implementations annually across finance, healthcare, manufacturing, and marketing sectors.

20162017
Director, Professional Services & Support
SaaS · Data Analytics · Toronto, ON

Founded the Professional Services function from zero — wrote the business plan, built the team, and established the operating model. Simultaneously built the Customer Support function: hiring, SLAs, QA procedures, and escalation management. Established strategic consulting partnerships in LATAM and Australia, opening new service revenue channels.

20152016
Director, Sales & Customer Success
SaaS · Data Analytics · Phoenix, AZ & Lille, France

Set up the company's first foreign entity in Arizona. Built and led a business development team, owning the full pre- and post-sales cycle across North America and Europe. Developed and executed sales strategy, managed pipeline, and drove new revenue growth while maintaining strong customer retention simultaneously.

20132015
Director, Customer Success Europe
SaaS · Data Analytics · Lille, France

Managed European customer success operations — leading a team of Data Analysts in post-sales support. Partnered closely with Product to drive agile, customer-led development. The start of a 12-year journey building one company across four continents.

20102011
Senior Business Analyst / Java Developer
Tata Consultancy Services · Mumbai, India

Worked with a major North American bank on credit card call center software focused on risk and fraud analysis. Built the technical foundation — engineering thinking, systems design, analytical rigour — that continues to shape how I approach operations and AI today.

Let's
Connect & Create.

I enjoy connecting with founders, operators, and investors building ambitious things. Whether you're looking for an advisory perspective, a thought partner on operations and AI, or want to explore how I can contribute to your organization — I'd love to hear from you.

Email
contact@shreeneve.com
→
LinkedIn
linkedin.com/in/shreeneve
→